Aviation Services
Connecting global carriers to the region with trusted expertise and proven results.
Since 1952, KIN52 has played a central role in shaping Lebanon’s travel and aviation landscape. Evolving from a pioneering travel company into a regionally connected aviation services provider, our Group now delivers comprehensive commercial, operational, and representation solutions for international airlines seeking to expand into Lebanon and the Middle East.
Through e’Travel, our Aviation Services arm, we support airline partners with full-spectrum GSA representation, airport services, and market development ensuring efficient performance, regulatory compliance, and outstanding customer experience at every touchpoint.
Our long-standing expertise, combined with strong industry partnerships and a commitment to operational excellence, allows us to deliver trusted, scalable solutions for carriers entering or growing in the region.
AVIATION SERVICES – GSA
As a leading General Sales Agent in Lebanon and the region, e’Travel provides end-to-end commercial and operational support for global airlines.
Our GSA services include:
• Sales & distribution management
• Market strategy & development
• Marketing & brand representation
• Corporate and trade partnerships
• Customer service & call center support
• Revenue management assistance
• Full regulatory compliance with Lebanese aviation authorities
Airlines currently represented by e’Travel: Pegasus Airlines, Flynas, Air Canada, Air Arabia, LOT Polish Airlines.
AIRPORT & GROUND OPERATIONS SUPPORT
Our Aviation Services Division delivers seamless on-ground execution through trusted local partners, ensuring every flight is handled with precision and compliance.
Support includes:
• Passenger services
• Check-in & boarding
• Ramp handling & supervision
• Baggage services
• Aircraft turnaround coordination
• Irregular operations handling (IROPS)
• Regulatory & safety oversight
We ensure operational reliability that aligns with global aviation standards.
COMMERCIAL & MARKETING REPRESENTATION
We act as the on-the-ground extension of each airline, building brand visibility and driving revenue growth.
Capabilities:
• Digital & offline marketing campaigns
• Trade engagement programs
• Travel agency distribution
• PR & communication support
• Market intelligence & performance reporting
Our goal: strengthen each carrier’s presence and accelerate market penetration.
CUSTOMER EXPERIENCE & SUPPORT
We provide localized, multilingual customer support across sales, ticketing, and after-sales care ensuring airline partners deliver a consistent global experience to Lebanese travelers.
Services:
• Sales offices & ticketing counters
• Call center support
• B2B & B2C customer care
• Refunds, reissues, and special service requests
DIGITAL DISTRIBUTION & TECHNOLOGY
Through KIN52’s digital platforms, we offer advanced distribution capabilities that support both airlines and travel partners.
Tools include:
• Online booking engines
• Real-time fare distribution
• API integrations with travel agencies
• Digital reporting & analytics
These solutions help airlines manage revenue and optimize market performance.